The i-Server will not work if the APN of the inserted SIM card in PeTrack has not been setup. Make sure that you setup the APN (follow the steps below) before using i-Server. If you are not sure of the APN of the SIM card, consult the SIM card provider. Also, double check if data plan has been activated for the SIM card.
APN (Access Point Name) Setup
- Ask your SIM card provider for the APN of your SIM card to allow GPRS internet access to your PeTrack. For example, for AT&T Wireless this may be "wap.cingular" or for Red Pocket Mobile this may be "att.mvno" or for T-Mobile Wireless this may be "epc.tmobile.com". (You must first have a data plan with the provider.)
2. Once your SIM card is installed, remember to turn on your PeTrack and place it outside for the time being. (To know how to properly turn on the device, please go to the link below.)
- From your mobile phone, send a text message to your PeTrack (phone number will be the one provided to you by the SIM card provider). Send text command:
Format: 510#0000#(Enter APN Here)
- Allow enough time to receive a text message response back reading "SETUP OK" and a series of technical data. Once this has been received, you may continue to the next step. If you have not received this, try again and relocate the device in a better reception area. Contact us if you still are having troubles with the APN setup.