Make sure that the APN (Access Point Name) has been configured on the SIM card inserted in PeTrack and double check with the SIM card provider for the correct APN if you are not sure. Data plan should also be activated.
You can refer to the steps below on how to setup the APN (Access Point Name).
- Ask your SIM card provider for the APN of your SIM card to allow GPRS internet access to your PeTrack. For example, for T-Mobile Wireless this may be "epc.tmobile.com". (You must first have a data plan with the provider.)
2. Once your SIM card is installed, remember to turn on your PeTrack and place it outside for the time being.
3. From your mobile phone, send a text message to your PeTrack (phone number will be the one provided to you by the SIM card provider). Send text command:
Format: 510#0000#(Enter APN Here)
- Allow enough time to receive a text message response back reading "SETUP OK" and a series of technical data. Once this has been received, you may continue to the next step. If you have not received this, try again and relocate the device in a better reception area. Contact us if you still are having troubles with the APN setup.