1. Turn the camera off and remove the memory card.
2. Use your computer's media/memory card reader to read the video or photo files in your memory card. Alternatively, you may also use the USB memory card reader that comes with your device.
3. Open the drive and you will see a folder. Navigate through the folder and you will find your pictures and images.
Note: Avoid using the included USB cable to transfer files directly from the device. The included USB cable is a power cable only, not a USB data transfer cable. The USB memory card reader should be used to transfer video/image files.