If you have not setup the APN (Access Point Name) of the SIM card inserted in the PeTrack please refer to the steps below on how to set it up. If you have already set it up and still can't add the IMEI of PeTrack, double check with the SIM card provider for the correct APN or alternative APN. And, make sure also that data plan is activated for that SIM card.
APN (Access Point Name) Setup
- Ask your SIM card provider for the APN of your SIM card to allow GPRS internet access to your PeTrack. For example, for AT&T Wireless this may be "wap.cingular" or for Red Pocket Mobile this may be "att.mvno" or for T-Mobile Wireless this may be "epc.tmobile.com". (You must first have a data plan with the provider.)
2. Once your SIM card is installed, remember to turn on your PeTrack and place it outside for the time being. To know how to properly turn on the PeTrack, please go to the video link below.
From your mobile phone, send a text message to your PeTrack (phone number will be the one provided to you by the SIM card provider). Send text command:
Format: 510#0000#(Enter APN Here)
- Allow enough time to receive a text message response back reading "SETUP OK" and a series of technical data. Once this has been received, you may continue to the next step. If you have not received this, try again and relocate the device in a better reception area. Contact us if you still are having troubles with the APN setup.